About LifeCare

We have established those basic principles, which are most important to us; and we have described them in terms, which are understandable to all.

Our vision

Our Vision is to provide a flexible range of care services and social activities to our client group, which will help them to improve the quality of their life, and ensure they can maintain a degree of independence and their place in the community.

Our mission

Our Mission is to continue to provide a modern, responsive organisation, with the highest quality day care and personal home care services for predominantly older people; and to firmly establish LifeCare (Edinburgh) as the preferred choice for delivery of these services.

Our core values

1. Respect for our Clients
2. Customer and Care Focus
3. Professionalism
4. Equality

1. Respect for our clients: we shall ensure that:

• All our clients are treated with dignity and respect. This shall be at the heart of all our dealings with them.
• Our services are delivered in a safe environment, which supports and encourages our clients' independence.

2. Customer and care focus: we shall

• Treat our clients with kindness and humanity
• Exercise patience and understanding
• Support and encourage our clients to realise their potential.
• Seek to understand our clients' varying needs and aim to satisfy them fully.
  

3. Professionalism: we shall

• Be honest, consistent and reliable in our dealings with everyone.
• Respect the confidentiality of information given to us.
• Ensure all our clients are served by skilled, experienced and continually educated staff.
• Try, at all times, to go about our business with unfailing good humour.
  

4. Equality: we shall

• Treat all our clients as individuals and respect their diversity and privacy.